Privacy Policy

Last updated: 24.02.2026

Introduction

This Privacy Policy explains how ricky-casinoaus.com (“Ricky Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website and online gambling services (the “Services”).

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) where applicable, we act as a data controller for the personal data we process about you. We also comply with relevant Australian privacy and gambling regulations to the extent they apply to our operations and to players accessing the site from Australia.

Because we provide online gambling and betting services, we have legal obligations to:

Verify your identity (KYC – Know Your Customer)
Prevent money laundering and terrorist financing (AML/CFT)
Protect minors and vulnerable persons
Detect and prevent fraud and other criminal activity

These obligations require us to process certain personal data about you.

By registering an account, using our Services, or otherwise providing your personal information to us, you:

Confirm that you have read and understood this Privacy Policy; and
Consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy, in addition to processing based on our legal and contractual obligations.

If you do not agree with this Privacy Policy, you should not use our Services or provide us with your personal information.

For any questions, you can contact us at: [email protected].

Information We Collect

We collect and process various categories of personal information in order to operate our Services and comply with legal requirements.

Personal Details and Account Information

Full name
Date of birth
Residential address and country of residence
Email address
Telephone number
Username and password
Preferred language and currency
Account settings and preferences

Correspondence and Communication

Copies of emails and messages exchanged with our support team
Records of live chat conversations
Details of complaints, queries, or feedback you submit
Information provided in responsible gambling inquiries (e.g., self-exclusion requests)

Transaction and Gaming History

Deposit and withdrawal records
Payment method details (such as partially masked card numbers, e-wallet identifiers)
Bet history, game sessions, wins and losses
Bonuses and promotional participation
Loyalty and VIP program activity

Technical and Usage Data

IP address and approximate geolocation (country/region)
Device identifiers (e.g., device ID, browser type, operating system, screen resolution)
Log-in and log-out timestamps, session duration
Website navigation data (pages viewed, clicks, referral URLs)
Technical error logs and diagnostic information

Verification and Compliance Documentation (KYC / AML)

To comply with legal and regulatory requirements, we may request and process:

Copy of identification documents (passport, ID card, driver’s licence)
Proof of address (utility bill, bank statement, government letter)
Proof of payment method ownership (redacted bank statements, card images)
Information required for source of funds/wealth checks
Records of enhanced due diligence, where applicable

Special Categories of Data

We do not intentionally collect special categories of personal data (e.g., health, religious beliefs) except where it may incidentally arise in communications from you (for example, if you choose to disclose information regarding problem gambling or self-exclusion). When such information is provided, we process it solely to fulfil our legal obligations in relation to responsible gambling and player protection.

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases (GDPR, where applicable):

Provision of Our Services (Contractual Necessity)

Creating and managing your player account
Processing deposits, bets, withdrawals, and payouts
Operating games and related features
Providing customer support and resolving issues
Administering bonuses, promotions, and loyalty programs

Legal and Regulatory Compliance

Compliance with anti-money laundering (AML) and counter-terrorist financing (CFT) regulations
Carrying out identity verification, age verification, and KYC procedures
Detecting and preventing fraud, abuse, and prohibited conduct
Meeting record-keeping and reporting obligations to regulators and competent authorities
Enforcing self-exclusion and responsible gambling measures

Legitimate Interests

Improving and enhancing our Services, website, and user experience
Performing internal analysis, statistics, and reporting
Ensuring the security and integrity of our systems and accounts
Protecting our legal rights, property, and interests
Combating chargebacks and protecting against legal claims

Where we rely on legitimate interests, we balance those interests against your rights and freedoms and take steps to minimise impact on your privacy.

Sending direct marketing communications (where required by law)
Using certain cookies and similar technologies for analytics and advertising (where required)
Processing any special categories of data you may voluntarily provide, strictly for responsible gambling and support purposes

You may withdraw your consent at any time (see “Your Rights & Contacting Us” below), without affecting the lawfulness of processing before withdrawal.

Marketing Communication

We may use your personal data (such as email address, phone number, and account activity) to:

Send you promotional offers and bonuses
Inform you about new games, features, or competitions
Provide tailored promotions based on your preferences and gameplay history

How to Opt Out

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in our marketing emails
Changing your communication preferences in your account settings (where available)
Contacting us at [email protected]

Opting out of marketing will not affect service-related messages that are necessary for your account or legal notifications (for example, changes to this Privacy Policy, transaction confirmations, and responsible gambling notices).

Obtaining Personal Information

We obtain personal information from the following sources:

Directly from You

When you create or update your account
When you make deposits, place bets, or request withdrawals
When you contact customer support or interact via live chat or email
When you participate in promotions or loyalty programs

Automatically Through Your Use of the Services

Via cookies, log files, and similar technologies (see “Cookie Policy” below)
Through system and security logs when you access our Services

From Third-Party Providers and Public Sources

Identity verification and KYC service providers
Payment service providers and banks
Anti-fraud and AML screening databases
Marketing and analytics partners (subject to applicable law)
Public databases, sanctions lists, and credit reference sources (where permitted)

We use third-party data to verify your identity, prevent fraud, comply with legal obligations, and improve the accuracy of our records.

Data Recipients

Within our organisation, access to your personal data is restricted to employees and departments that require it to perform their duties, including:

Customer support and account management teams
Payments and finance departments
Risk, fraud, and AML/compliance teams
IT and security personnel
Marketing and CRM teams (for permitted purposes)
Legal and management staff, where necessary

All such personnel are subject to confidentiality obligations and receive appropriate training regarding data protection and security.

Releasing Data to Third Parties

We may share your personal information with third parties in the following circumstances, always subject to appropriate contractual and security safeguards:

Service Providers and Business Partners

Payment processors and banks – to process deposits, withdrawals, and payments
Game and platform providers – to enable you to access games and related services
Identity verification and KYC providers – to confirm your identity and prevent fraud
Analytics and marketing partners – for performance metrics and, where lawful, targeted communications
IT, hosting, and security providers – to operate and secure our infrastructure

Regulatory and Legal Requirements

We may disclose your data where required by law or in response to:

Requests from regulatory authorities and gambling regulators
Law enforcement agencies and courts
Tax authorities or other governmental bodies
Obligations relating to AML/CFT, fraud investigations, or other legal processes

Corporate Transactions

In the event of any merger, acquisition, restructuring, or sale of assets, your information may be transferred to the relevant third party, subject to this Privacy Policy or an equivalent level of protection.

We do not sell your personal data to third parties for their independent marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, and contractual obligations.

In particular:

Data related to your account, transactions, and identification is typically retained for a minimum of 5 years after the closure of your account or your last transaction, in line with AML/CFT and gambling regulatory requirements.
Certain records may be retained for longer where required by law, to resolve disputes, or to establish or defend legal claims.

After the expiry of the applicable retention periods:

We will securely delete, anonymise, or aggregate your personal data so that it can no longer be linked to you; and
You may exercise your right to erasure (subject to any overriding legal obligations that require ongoing retention).

Security of Your Data

We apply appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include, but are not limited to:

Account security through unique ID and password protection
Encryption of data in transit (e.g., SSL/TLS) and, where appropriate, at rest
Access controls limiting data access to authorised personnel only
Firewalls, intrusion detection, and monitoring systems
Regular security assessments, backups, and system updates
Employee training on data protection and confidentiality

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. You are responsible for:

Keeping your login credentials confidential
Using strong passwords and changing them regularly
Immediately notifying us if you suspect any unauthorised use of your account

You can contact us regarding security concerns at [email protected].

Your Rights & Contacting Us

Subject to applicable law (including GDPR where applicable), you have the following rights regarding your personal data:

Right of access – to obtain confirmation whether we process your personal data and a copy of that data.
Right to rectification – to correct inaccurate or incomplete personal information.
Right to erasure – to request deletion of your data where there is no legal basis for continued processing (e.g., after mandatory retention periods).
Right to restriction of processing – to limit our use of your personal data in specific circumstances.
Right to data portability – to receive certain personal data in a structured, commonly used, machine-readable format and transmit it to another controller, where technically feasible.
Right to object – to object to processing based on our legitimate interests and to object to direct marketing at any time.
Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights or to ask questions about this Privacy Policy, please contact:

Email: [email protected]

When contacting us, please provide sufficient information to verify your identity and process your request. We may request additional information where necessary to protect your account and data.

Complaints to a Supervisory Authority

If you are located in the European Union/EEA or another jurisdiction providing this right, you also have the right to lodge a complaint with a data protection supervisory authority. You may do so in the country of your habitual residence, your place of work, or the place of the alleged infringement.

Our website uses cookies and similar technologies to enhance your experience, provide essential functions, and support our analytics and marketing efforts.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember information about your visit.

Types of Cookies We Use

Essential (Strictly Necessary) Cookies
These cookies are required for the operation of our website and Services. They enable core functions such as:
- Logging into your account
- Maintaining your session
- Processing transactions and ensuring website security
Without these cookies, the Services may not function properly.
Functional Cookies
These cookies enhance your experience by remembering:
- Your preferences (language, region, currency)
- Customised settings and interface choices
Functional cookies help provide a more personalised and convenient user experience.
Analytics and Advertising Cookies
These cookies help us to:
- Analyse how visitors use our website and Services
- Measure the effectiveness of campaigns and promotions
- Display relevant advertising on our site or third-party sites, where permitted by law
We may use third-party analytics and advertising services that set their own cookies, subject to their privacy policies and applicable laws.

Managing Cookies

You can manage or disable cookies via your browser settings. Please note:

Blocking essential cookies may prevent you from accessing or using some parts of the website and Services.
Your cookie preferences are specific to the device and browser you use.

Where required by law, we will request your consent for non-essential cookies through a cookie banner or preference centre when you first visit our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our processing activities, or our Services. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically. Continued use of our Services after any changes will constitute your acknowledgment and acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].