Responsible Gaming Policy

At ricky-casinoaus.com, we are committed to providing a safe, fair, and enjoyable online entertainment experience. Gambling should always be viewed as a form of leisure and entertainment only.

It is essential to understand that:

• Gambling is not a source of income.
• Gambling is not a solution to financial problems or a way to repay debts.
• You should never gamble with money you cannot afford to lose.

While most players use our services responsibly, we recognise that a minority may lose control over their play. This Responsible Gaming Policy outlines the tools, procedures, and support options we provide to help you play safely and reduce the risk of gambling-related harm, in line with best practices and expectations for players in Australia.

If you have any concerns about your gambling, we strongly encourage you to use the tools available in your account and to seek professional support where needed.

1. Principles of Responsible Gaming

We promote responsible gaming by:

• Providing clear and accessible Personal Limits to manage spending and time.
• Offering cooling-off and self-exclusion options for players who need a break.
• Providing information and links to professional support services for gambling-related problems.
• Implementing robust age verification (18+ only) and identity checks to prevent underage gambling.
• Training our support team to recognise and respond to signs of problem gambling.

We urge you to reflect on the following responsible gambling guidelines:

• Gamble only with discretionary income, not funds needed for rent, bills, food, education, or other essentials.
• Set a budget and time limit before you start playing and stick to both.
• Do not chase losses. Accept them as part of the cost of entertainment.
• Do not gamble if you are feeling stressed, depressed, under the influence of alcohol or drugs, or trying to escape personal difficulties.
• Balance gambling with other hobbies, family time, work, and social activities.

If at any point you feel that gambling is no longer fun, or it is starting to affect your finances, relationships, or wellbeing, you should stop gambling and consider using our restriction tools or self-exclusion options.

2. Personal Limits Feature

To support responsible play, ricky-casinoaus.com provides a range of Personal Limits that you can set directly in your account. These tools are designed to help you control how much money and time you spend on the website.

You will find these options in the “Personal Limits” or similarly named section of your player account. The following principles apply:

• You can set daily, weekly, or monthly limits depending on the type.
• Decreasing a limit (making it stricter) will take effect immediately to promptly increase your protection.
• Increasing a limit (making it less strict) will not take effect immediately. There will be a cooling-off period (e.g., 24 hours or longer, depending on internal procedures) designed to prevent impulsive decisions made under emotional stress.
• Once a limit is reached, you will not be able to exceed it until the relevant period has elapsed.

Should you need any assistance in setting or adjusting limits, you can contact our customer support team at [email protected].

3. Types of Limits

Below are the main types of responsible gaming limits we offer, with an explanation of how each one works.

3.1 Deposit Limit

A Deposit Limit allows you to cap the amount of money you can deposit into your player account over a chosen period.

You can set:

• Daily Deposit Limit – Maximum total amount you can deposit in one calendar day.
• Weekly Deposit Limit – Maximum total amount you can deposit over a calendar week.
• Monthly Deposit Limit – Maximum total amount you can deposit over a calendar month.

How it works:

• Once your chosen deposit limit is reached for the period, you will not be able to deposit any additional funds until the relevant period ends.
• Any reduction in your deposit limit will be applied immediately.
• Any increase in your deposit limit will be subject to a cooling-off period before taking effect.

We strongly recommend setting a deposit limit that reflects an amount you are completely comfortable losing within that period.

3.2 Loss Limit

A Loss Limit restricts the maximum amount you are allowed to lose within a specific time frame.

Important:
Losses are calculated on the basis of your initial deposits, not including any winnings. This means:

• Loss = Total Deposits – (Total Withdrawals + Current Balance from those deposits).

You can establish a loss limit across different periods (e.g., daily, weekly, monthly), depending on available account settings.

How it works:

• Once your loss has reached the set limit for the period, you will no longer be able to continue wagering real money until the period resets.
• Decreasing a loss limit is effective immediately.
• Increasing a loss limit will undergo a cooling-off period before being implemented.

A loss limit is particularly useful if you want to ensure that you never exceed a pre-defined maximum loss for a given time.

3.3 Wager Limit

A Wager Limit (also known as a “bet limit”) sets a maximum cap on the total amount you can stake over a selected period.

You can choose:

• Daily Wager Limit
• Weekly Wager Limit
• Monthly Wager Limit

How it works:

• Every real-money bet you place contributes to your total wager amount for that period.
• Once your cumulative wagers reach the set limit, you will be restricted from placing further bets until the period renews.
• Decreasing your wager limit takes effect immediately.
• Increasing your wager limit takes effect only after a cooling-off period.

This tool helps you control your overall activity, regardless of wins or losses, and encourages more measured play.

3.4 Cooling-Off Limit (Short-Term Breaks)

If you feel that you need a short-term break from gambling, you can activate a Cooling-Off Limit (also referred to as a “time-out” or “temporary suspension”).

You may choose a period such as:

• 1 day
• 1 week
• 1 month
• Up to 6 months

During the cooling-off period:

• You will not be able to place bets or make deposits.
• Your account will remain accessible only for:
  • Viewing your account information and balance.
  • Requesting withdrawals of any remaining funds, subject to standard verification procedures.
• You may be excluded from marketing communications and promotional offers during this time, where technically feasible.

At the end of the cooling-off period, your account access will normally be automatically restored, unless you have chosen to extend the break or moved to self-exclusion.

3.5 Self-Exclusion Limit (Formal Self-Exclusion)

For players experiencing or at risk of problem gambling, we strongly recommend using our Self-Exclusion option.

Self-exclusion is a formal, longer-term block on your access to gambling services on ricky-casinoaus.com for a specified period.

You may choose a self-exclusion period such as:

• Several months
• One year
• Longer periods as may be available in your account settings

During the self-exclusion period:

• Your account will be disabled for gambling activities.
• You will not be allowed to log in to gamble, deposit funds, or receive promotional offers.
• You will still be able to contact customer support to manage withdrawals and discuss your status.
• We will take reasonable steps to prevent new account creation using the same personal details, subject to technical and legal limitations.

Self-exclusion is a serious step intended for players who recognise they are losing control or experiencing harm. We encourage you to also seek support from independent counselling and support organisations (see the “External Help & Support” section below).

3.6 Self-Exclusion by Request

If you want to self-exclude and cannot do so through the automated tools in your account, you may request manual self-exclusion by contacting our support team.

To initiate self-exclusion by request, please email:
[email protected]

In your email, please:

• Use the subject line: “Self-Exclusion Request”.
• State your full name, registered email address, and username (if applicable).
• Specify the duration you wish to self-exclude:
  • A definite period (e.g., 6 months, 1 year, etc.), or
  • An indefinite period, where you will need to contact us at a later date to request consideration for reactivation.

Handling of remaining funds:

• Any remaining balance in your account will be made available for withdrawal, subject to standard KYC and security checks.
• In some cases, we may initiate a proactive withdrawal to your last used payment method, where legally and technically possible.
• You will not be allowed to deposit or wager during the self-exclusion period.

Reactivation after self-exclusion:

• If you request reactivation after the expiry of a definite self-exclusion period, we may apply a cooling-off period and conduct an additional assessment before considering reopening your account.
• For indefinite self-exclusions, your account may remain permanently closed, or reactivation may be considered only under strict conditions and at our sole discretion.

Self-exclusion requests are handled as swiftly as possible. However, they are not retroactive; we cannot undo past activity. You are responsible for monitoring your account until you receive written confirmation that self-exclusion has been applied.

4. External Help & Support

If you are concerned about your gambling – or about the gambling of someone close to you – we strongly encourage you to seek independent support in addition to using our tools.

Below are some organisations that can help:

• Gambling Help Online (Australia)
  Website: https://www.gamblinghelponline.org.au
  Provides free, confidential counselling, information, and support for people affected by gambling in Australia.

• Lifeline (Australia)
  Website: https://www.lifeline.org.au
  Phone: 13 11 14
  Crisis support and suicide prevention services available 24/7.

• Gamblers Anonymous
  Website: https://www.gamblersanonymous.org
  A fellowship of men and women who share their experience, strength and hope to solve their common gambling problem.

• Gambling Therapy
  Website: https://www.gamblingtherapy.org
  Offers online support and resources for anyone affected by problem gambling worldwide.

• GamCare
  Website: https://www.gamcare.org.uk
  Provides information, advice, and support for anyone affected by gambling-related harms.

If you suspect that you might have a gambling problem, consider taking an online self-assessment test on one of these sites or speaking confidentially with a counsellor.

5. Protection of Minors

ricky-casinoaus.com takes the protection of minors extremely seriously. Access to our services is strictly limited to individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher.

5.1 Age Verification and KYC

To prevent underage gambling, we use a combination of:

• Know Your Customer (KYC) procedures
• Document verification
• Database and identity checks

You may be required to provide:

• A valid government-issued photo ID (e.g., passport, driver’s licence).
• Proof of address (e.g., recent utility bill or bank statement).
• Any additional documentation reasonably required to confirm your identity and age.

If we discover that an account has been created and used by a minor:

• The account will be immediately closed.
• All gambling transactions may be declared void.
• Any winnings may be confiscated, and deposits refunded, as permitted by applicable regulations.

5.2 Advice for Parents and Guardians

If you share a device with minors or young adults, or if you are concerned about underage access to gambling websites, we recommend:

• Not sharing your login details or banking information with minors.
• Enabling password protection on your devices and not using auto-login for gambling sites.
• Monitoring minors’ internet usage and discussing the risks of gambling openly.
• Using internet filtering and parental control software to restrict access to gambling and adult sites.

Examples of filtering software include:

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (services and successors may vary; search “CyberPatrol parental controls” for current options)
• Other parental control tools available through your operating system, browser, or internet service provider.

Parents and guardians are encouraged to familiarise themselves with these tools and to use them proactively to prevent minors from accessing online gambling platforms.

6. Contact and Further Information

If you have any questions about this Responsible Gaming Policy, need help setting limits, or wish to discuss a self-exclusion or any gambling-related concern, please contact us:

Email: [email protected]

Our team is trained to handle responsible gambling queries with sensitivity, confidentiality, and professionalism. Your wellbeing is our priority, and we will do our utmost to support you in making safe and informed choices about your gambling.